Contact Us

At Urban Style, we are committed to providing dependable customer support and making your shopping experience as smooth as possible. Whether you have a question before placing an order or need assistance after your purchase, our support team is here to help. We value clear communication and strive to respond to every inquiry in a timely and professional manner.

From product information and shipping updates to returns, exchanges, and payment questions, we are dedicated to ensuring that every customer receives accurate information and helpful assistance throughout their shopping journey.

Customer Support Hours

Our customer support team is available during the following business hours:

Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)

Messages received outside of our regular business hours will be reviewed and answered on the next business day.

Most general inquiries receive a response within 1–2 business days. Requests requiring additional verification, such as return approvals, refund reviews, or shipping investigations, may take slightly longer to process.

Contact Information

Email Support

For all customer service inquiries, please contact us at:

Email: support@urbanstyle.shop

To help us respond more efficiently, please include:

  • Your full name
  • Order number (if applicable)
  • A clear description of your question or concern

Providing complete information helps us resolve your request as quickly as possible.

Mailing Address

Urban Style
Unit 1 GF, Hick Well Mills
Hick Lane
Batley, England WF17 5TD
United Kingdom

This mailing address may be used for official correspondence and approved returns. Please do not send return packages without first contacting our support team and receiving return instructions.

How We Can Help

Our customer support team can assist you with:

  • Product information and availability
  • Order status and shipping updates
  • Returns, exchanges, and refunds
  • Payment and billing inquiries
  • Delivery questions
  • Website assistance
  • General customer service requests

Every inquiry is carefully reviewed to ensure you receive accurate and helpful information.

Our Communication Standards

Urban Style is committed to providing courteous, professional, and transparent customer service.

We aim to:

  • Respond promptly to customer inquiries.
  • Provide accurate information based on our store policies.
  • Keep customers informed throughout the resolution process.
  • Treat every customer with professionalism and respect.

When necessary, we will provide written confirmation regarding returns, refunds, exchanges, or other order-related matters.

Response Times

While response times may vary depending on the nature of your request, our typical response times are:

  • General inquiries: Within 1–2 business days
  • Order-related requests: Within 1–3 business days
  • Returns and refund requests: After the required review and verification process

If additional information is required, our support team will contact you directly.

Privacy and Security

Your privacy is important to us.

Information shared with Urban Style is used only to assist with your inquiry, process your order, or provide customer support in accordance with our Privacy Policy.

For your protection, please do not send credit card numbers or other sensitive payment information by email. Our support team will never request your full payment details through email or other unsecured communication channels.

Customer Feedback

We appreciate hearing from our customers.

Your feedback helps us improve our products, services, and overall shopping experience. Whether you have suggestions, compliments, or concerns, we welcome your comments and carefully review every message we receive.

Tips for Faster Assistance

To help us resolve your request as efficiently as possible, we recommend that you:

  • Include your order number whenever possible.
  • Use the email address associated with your purchase.
  • Clearly describe your question or concern.
  • Reply within the same email thread when following up on an existing request.
  • Allow the standard response time before sending duplicate inquiries.

Following these recommendations helps us provide faster and more accurate support.

We appreciate your trust in Urban Style and look forward to assisting you. Our goal is to ensure every customer enjoys a smooth, secure, and satisfying shopping experience.

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