Privacy Policy

At Urban Style, we respect your privacy and are committed to protecting the personal information you provide when you visit or shop through our website, urbanstyle.shop.

This Privacy Policy explains what information we collect, how we use it, and when we may share it when you browse our website, place an order, contact us, or use our services.

Personal Information We Collect

Depending on how you use our website, we may collect information such as:

  • Contact information: Your name, email address, phone number, billing address, and delivery address.
  • Order information: Products purchased, order details, delivery information, returns, refunds, and transaction history.
  • Payment information: Payment and transaction details processed through our payment providers. We do not store your full payment card details.
  • Account information: Information provided when creating or managing an account.
  • Communication information: Information you provide when contacting our customer support team.
  • Device information: IP address, browser type, device information, and other technical information collected when you use our website.
  • Website usage information: Information about how you browse and interact with our website.

How We Collect Your Information

We may collect information:

  • Directly from you when you place an order, create an account, contact us, or provide information through our website.
  • Automatically when you browse our website through cookies and similar technologies.
  • From service providers that help us operate our website, process payments, fulfil orders, provide delivery services, or support our customers.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.
  • Arrange delivery of your beds and other products.
  • Process payments, returns, refunds, and exchanges.
  • Provide customer support and respond to enquiries.
  • Communicate with you about your orders and account.
  • Improve our website, products, and customer experience.
  • Prevent fraud, misuse, and security threats.
  • Send marketing communications where you have provided appropriate consent.
  • Comply with applicable legal and regulatory requirements.

Sharing Your Information

We may share relevant information with trusted third parties when necessary to operate our business. These may include:

  • Shopify, which provides our ecommerce platform.
  • Payment providers that process transactions.
  • Delivery and shipping providers.
  • Technology, website, hosting, and IT service providers.
  • Customer support and communication providers.
  • Professional advisers or authorities where required by law.

We only share information where necessary for legitimate business purposes, to provide our services, or where required or permitted by law.

Shopify

Our online store is powered by Shopify, which provides the ecommerce platform used to operate our website and process customer orders.

Shopify may collect and process personal information in connection with your use of our store. For more information about how Shopify handles personal information, please review the Shopify Privacy Policy.

Cookies

Our website uses cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your shopping experience.

You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites that we do not operate.

We recommend reviewing the privacy policy of any third-party website you visit.

Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

Security and Retention

We take reasonable steps to protect the personal information we hold against unauthorised access, loss, misuse, or disclosure.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, meeting legal obligations, resolving disputes, and maintaining business records.

No online transmission or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information where applicable.
  • Request restriction of certain processing.
  • Object to certain uses of your information.
  • Withdraw consent where processing is based on consent.
  • Request a copy of your information in certain circumstances.
  • Opt out of marketing communications.

To exercise an applicable privacy right, please contact us using the details below. We may need to verify your identity before processing certain requests.

Marketing Communications

If you have opted in to receive marketing communications from us, you can unsubscribe at any time by following the unsubscribe instructions included in our emails.

You may still receive essential communications relating to your orders, account, payments, or other services you have requested.

International Data Transfers

Some of our service providers, including Shopify and other technology providers, may process or store information outside your country of residence.

Where required by applicable law, appropriate safeguards will be used when transferring personal information internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

Any updates will be published on this page with the revised Last Updated date.

Contact Us

If you have questions about this Privacy Policy, how we use your information, or wish to make a privacy-related request, please contact us at:

Urban Style
Email: support@urbanstyle.shop

We are committed to handling your personal information responsibly and providing a safe and trustworthy shopping experience.