Shipping Policy
At Urban Style, we aim to make delivery as smooth and convenient as possible. Our beds are carefully prepared and delivered using specialist delivery services.
Delivery Times
- Standard delivery is usually 5–7 working days. In many cases, orders may arrive sooner.
- Deliveries may take place Monday to Saturday, including weekends where applicable.
- Delivery times can generally fall between 7:00 AM and 9:00 PM.
- Please provide an up-to-date mobile number and email address, as your delivery information will be sent by text message and/or email.
- You will normally receive your delivery date and time slot 24–48 hours before delivery.
- Please ensure someone is available to receive the delivery during the notified delivery window.
If you require delivery on a specific date, please contact us before placing your order so we can confirm whether this can be accommodated.
Delivery Service
Our logistics partners provide a specialist delivery service, with trained delivery teams handling your bed carefully.
Delivery is generally provided as a multi-drop service, so we cannot guarantee an exact delivery time. Delays may occasionally occur due to traffic, vehicle issues, weather, or other unforeseen circumstances.
If a delivery needs to be cancelled or rescheduled by the courier, a new delivery date will be arranged. A cancelled or rescheduled delivery does not automatically qualify for order cancellation or compensation for loss of earnings or time away from work.
We recommend that customers do not dispose of their existing bed or mattress until their new order has been successfully delivered.
Missed Deliveries
If you are unavailable for a scheduled delivery and another delivery attempt is required, a £50 redelivery charge may apply where applicable.
Please make sure you are available during the delivery window and allow approximately 2 hours before and after the stated time slot for possible variations.
Delivery Access & Measurements
Before ordering, please ensure that your bed and all components can safely reach the room where they will be used.
This is particularly important for:
- Staircases
- Narrow hallways
- Doorways
- Landings
- Bannisters
- Lifts
- Apartments and flats
Some larger or high headboards can be heavy and difficult to manoeuvre through restricted spaces. Divan and ottoman bases may be supplied in two sections, but customers should still check all access points before ordering.
Our delivery teams cannot lift products in an unsafe manner or remove/alter bannisters or other fixtures.
High Headboards
If a high headboard cannot be safely taken into your property because of restricted access, it may be your responsibility to retain the item.
If you request that the headboard is returned for disposal, a £40 disposal charge may apply.
As many of our beds are made to order, replacement or alternative headboard parts may not be readily available.
Assembly Service
Assembly is available on our products where offered at checkout.
Please ensure the room is clear and ready before the assembly team arrives. Our assembly service does not include:
- Dismantling existing beds
- Removing old furniture
- Removing packaging
Assembly fees are non-refundable once booked, as trained fitters are allocated to your order. This includes situations where assembly is declined on the day because the bed cannot be taken upstairs, the room is not ready, or the property is undergoing renovation.
Please also protect your flooring and remove fragile ornaments, mirrors, and loose items before the team arrives.
Room of Choice
Room-of-choice delivery may be available for selected products.
For apartments and flats, items that cannot safely fit inside a lift may have restrictions on delivery above the second floor. Where lift access is unavailable or the goods cannot fit inside the lift, the delivery may be limited to the ground floor.
Please ensure that all products can be safely moved through your property before ordering.
Existing Furniture & Packaging
Unfortunately, Urban Style does not provide a recycling or removal service for existing beds, mattresses, furniture, or delivery packaging.
Customers are responsible for arranging disposal or recycling of unwanted items and packaging. We recommend contacting your local council or an appropriate recycling service.
Accepting Your Delivery
Please check your delivery carefully when it arrives.
If you notice or suspect any damage, please clearly record this on the delivery paperwork before signing and mark the relevant item as “Damaged.”
Please then contact us within 24 hours of delivery at:
Include your name, postcode, order number, and clear photographs of the damage so that we can assess the issue and assist you as quickly as possible.
Contact Us
If you have questions about delivery, access, assembly, or your order, please contact:
Urban Style
Email: support@urbanstyle.shop
We're happy to help with any delivery questions before or after you place your order.