Return & Refund Policy

At Urban Style, customer satisfaction is our priority. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded. Please review this policy carefully before placing an order.

By purchasing from Urban Style, you agree to the terms outlined below.

1. Return Eligibility

Urban Style accepts returns for both defective and non-defective products within 30 days of the delivery date, provided the following conditions are met:

  • The item is unused and in its original condition.
  • All original packaging, tags, accessories, and protective materials are included.
  • The product shows no signs of wear, damage, or misuse.
  • Proof of purchase (order confirmation or receipt) is provided.

Items returned after the 30-day return period may not be eligible for a refund or exchange.

2. Return Period

Customers have 30 days from the date of delivery to request a return.

To begin a return, please contact our support team at:

support@urbanstyle.shop

Once your request has been approved, you will receive return instructions, including the return shipping address and any additional steps required.

3. Eligible Reasons for Returns

Returns are accepted for the following reasons:

  • The item arrived damaged or defective.
  • You received the wrong item.
  • The item is unused, and you changed your mind.

All return requests are subject to inspection and approval.

4. Exchanges

Urban Style accepts exchanges for eligible products within the 30-day return period.

Exchanges may be requested when:

  • A product arrives damaged or defective.
  • You received an incorrect item.
  • You would like a different color or style (subject to availability).

Replacement products will be shipped after the original item has been received and inspected.

5. Condition of Returned Products

To qualify for a full refund or exchange, returned items must:

  • Be in their original, unused condition.
  • Include all original packaging and accessories.
  • Be free from stains, odors, scratches, or other signs of use.
  • Be securely packaged to prevent damage during return shipping.

Products returned in unacceptable condition may be be rejected or qualify only for a partial refund.

6. How to Return an Item

To initiate a return:

  1. Email support@urbanstyle.shop with your order number and reason for the return.
  2. If applicable, include photographs showing any damage or defects.
  3. Wait for return authorization before shipping the item.
  4. Carefully package the item and ship it using a trackable shipping service.

We recommend keeping your tracking information until the return has been completed.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item was damaged upon arrival.
  • The incorrect product was shipped.
  • The return resulted from an error made by Urban Style.

For approved defective or incorrect items, Urban Style may provide a prepaid return shipping label.

8. Refund Processing

After your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds are typically processed within 5–10 business days and are issued to the original payment method used during checkout.

Depending on your financial institution, additional processing time may be required before the refund appears in your account.

9. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products.
  • Products damaged after delivery due to misuse or improper care.
  • Items missing original packaging, tags, or accessories.
  • Gift cards (if applicable).
  • Final sale or clearance items, unless defective.

10. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Include:

  • Your order number.
  • Clear photographs of the damaged item.
  • Photos of the packaging.

After reviewing your claim, Urban Style may:

  • Replace the item.
  • Exchange it for a similar product.
  • Issue a full refund.

11. Incorrect Items

If you receive an incorrect product, please notify us as soon as possible.

Urban Style will arrange the return of the incorrect item and ship the correct product at no additional cost, or provide a refund if a replacement is unavailable.

12. Inspection of Returns

All returned products are inspected upon arrival to verify they meet the requirements of this policy.

Inspection includes:

  • Product condition
  • Original packaging
  • Included accessories
  • Signs of use or damage

Customers will be notified once the inspection has been completed.

13. Partial Refunds

Partial refunds may be issued in situations including, but not limited to:

  • Returned items with missing accessories.
  • Products showing minor signs of use.
  • Items returned with damaged packaging.
  • Returns approved under exceptional circumstances.

If a partial refund applies, the amount will be communicated before processing.

14. Refund Method

Refunds are issued only to the original payment method used during purchase.

If the original payment method is no longer available, please contact our customer support team before your refund is processed to discuss available options.

15. Lost Return Shipments

Urban Style is not responsible for return packages lost during transit.

Customers should use a shipping service that provides tracking and delivery confirmation. If a return shipment is lost, customers should work directly with the shipping carrier to resolve the issue.

16. Policy Exceptions

Urban Style reserves the right to evaluate exceptional return requests on a case-by-case basis.

Any approved exceptions will be communicated to the customer in writing.

17. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team.

Urban Style

Email: support@urbanstyle.shop

Our team is committed to providing prompt assistance and ensuring every return request is handled fairly and efficiently.

Business Information

Working Hours: 09:00 AM - 05:00 PM,  Monday to Friday (GMT-05:00)

Contact Email: support@hoodnest.store

Address: 9 Transvaal Terrace, Batley, WF17 0AA

About Us

Urban Style is an online fashion retailer dedicated to offering stylish handbags and luxury-inspired fragrances that combine timeless design, quality craftsmanship, and everyday elegance. Our goal is to provide customers across the United States with a seamless online shopping experience built on trust, transparency, and exceptional customer service. Every product in our collection is carefully selected to reflect modern fashion trends while maintaining the quality and sophistication our customers expect.

We believe shopping for fashion accessories should be simple, secure, and enjoyable. That's why every product on our website includes detailed descriptions, high-quality images, and accurate information to help customers make informed purchasing decisions. Rather than relying on exaggerated claims, Urban Style focuses on presenting clear and reliable product details so customers know exactly what to expect.

Our Mission

Urban Style was founded with a simple mission: to make stylish fashion accessories more accessible through a convenient and dependable online shopping experience. We strive to offer products that allow our customers to express their personal style with confidence, whether they're searching for a signature fragrance or a handbag for everyday use or special occasions.

Our commitment extends beyond offering beautiful products—we aim to provide a shopping experience that is transparent, secure, and customer-focused from the moment an order is placed until it arrives at your door.

Our Commitment to Quality

Quality is at the heart of everything we do. Every handbag and fragrance featured in our store is selected with attention to craftsmanship, design, durability, and style.

Our handbags are chosen for their elegant appearance, functional design, and everyday practicality, while our fragrances are selected to deliver long-lasting scents suited to a variety of preferences and occasions.

We continually review our product collection to ensure it meets the standards our customers expect.

Customer Experience

At Urban Style, customer satisfaction is one of our highest priorities. We are committed to providing responsive support, secure shopping, and a straightforward purchasing process.

Our customer support team is available to assist with:

  • Product inquiries
  • Order status updates
  • Shipping questions
  • Returns and exchanges
  • Payment assistance
  • General customer support

We believe that clear communication and reliable service help build lasting relationships with our customers.

Our Products

Urban Style offers a curated collection of fashion accessories designed to complement every lifestyle.

Our product categories include:

  • Luxury-inspired fragrances
  • Women's handbags
  • Tote bags
  • Shoulder bags
  • Crossbody bags
  • Top-handle handbags
  • Fashion accessories

Each product listing includes detailed descriptions, specifications, and multiple product images to help customers shop with confidence.

Our Values

Urban Style is built on values that guide every aspect of our business:

  • Customer satisfaction
  • Quality products
  • Honest pricing
  • Secure online shopping
  • Transparent business practices
  • Reliable customer support
  • Continuous improvement

We are committed to maintaining a shopping experience that is both enjoyable and trustworthy.

How We Operate

To ensure a smooth shopping experience, Urban Style follows a structured order fulfillment process:

  • Order Processing: Orders are typically processed within 1–3 business days after payment confirmation.
  • Shipping: Orders are shipped within the United States using trusted shipping partners, and tracking information is provided once the order has been dispatched.
  • Delivery: Most orders arrive within 4–10 business days, depending on the destination and shipping carrier.
  • Returns: Eligible products may be returned within 30 days of delivery in accordance with our Return & Refund Policy.
  • Refunds: Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.

Why Choose Urban Style?

Customers choose Urban Style because we focus on delivering more than just products—we provide a dependable shopping experience. From carefully selected handbags and distinctive fragrances to secure checkout, transparent policies, and responsive customer support, every aspect of our business is designed with our customers in mind.

Whether you're looking for an elegant everyday handbag or a fragrance that leaves a lasting impression, Urban Style is committed to helping you find products that combine style, quality, and value.

Contact Us

If you have any questions about our products, your order, or our store, we're here to help.

Urban Style
Email: support@urbanstyle.shop

Our customer support team is committed to providing prompt, friendly, and professional assistance to ensure you have the best possible shopping experience.